• Fill your cart by clicking “Add to cart” for each item you wish to order.
• Click on the cart icon to view your order.
• You can increase or decrease the quantity of an item using the + and - buttons.
• Remove items from your cart by clicking “Remove.”

• On the home page, click on the category of your choice.
• Click on an item to view it.
• Choose your color and size. Then click on “Add to cart.”
• Click on the shopping cart icon.
• Check your order and click on “CHECK OUT.”
• Fill in the requested information.
• Don't forget to use your discount code if you have one.
• Select your shipping method.
• Proceed to the payment method.
• You have placed your order on our website!

Due to our short processing time, we can only accept cancellation requests within 60 minutes of placing your order. Please contact us as soon as possible by filling out a form in the “Contact Us” section.

You can only make changes before your order has been processed. Once your order has been processed, we are unfortunately unable to make any changes. Always check your details carefully before placing an order.

Once you have made your payment, you will receive a confirmation email. If this is not the case, please contact customer service as soon as possible by filling out a form in the “Contact Us” section.

We are an Australian company and were founded in Syndey, but our warehouse is located in Asia.

We deliver exclusively in Australia. We are currently unable to deliver orders to other countries.

We have chosen to offer our delivery services only in France in order to optimize our logistics processes and ensure the best customer service in this specific territory.

No, we are exclusively an online store.

If an item is too small or too large, please contact customer service, who will endeavor to resolve your issue.

Please take a photo of the packaging in which your item was delivered (the quantity, weight, and address must be visible) and of the item itself. Send us the photo via the “contact us” section, along with a brief description of the problem. This will allow us to clearly see the damage and offer you the best solution.

Please go to our “Contact Us” section, add your order number, information, and describe your issue to create a ticket. We will respond within 24-48 hours.

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to ensure a satisfying purchase.

We also understand that sometimes we may not be able to meet all your expectations. That's why we accept returns and offer full refunds.

You have the right to return any product within 30 days of receiving your order, except in the following cases:

Damaged items (NOT defective)
Dirty items
Items that have been altered
Items that are not in their original packaging
Items described in this list of exceptions will not be accepted for return.

The return window expires 30 days after purchase. Please do not request a return after 30 days, as we cannot accept it.

If your return is approved, we will issue a store credit or a full refund for the price of the item(s) using the same method you used to pay for your original order.

Please note that we prefer to communicate via email for all order-related matters. Please do not request returns or store credits via Facebook, Instagram, or other social media.

You have 30 days from the date you received your order to request a return. No refunds will be accepted after 30 days, regardless of the reason.

If you wish to return an item, please contact us. Include your order information, including the order number, and the reason for the return. Be sure to take a photo of the product and attach it to the message.

Once we receive your return form, we will contact you by email with instructions on how to proceed, usually within 24 to 48 hours.

When you are ready to ship your return, send your package to the shipping address provided in our email. Be sure to clearly print your order number on the shipping label.

Use a shipping method with tracking and insurance to return your package. Keep your shipping receipt until you receive your store credit. Please note that we do not cover return shipping costs.

We are not responsible for returns lost or stolen during transit.

Return shipping costs are the responsibility of the customer. Unfortunately, we do not provide return labels.

If you need to return an order, please note that the return address may vary depending on the specific items in your order. To ensure your return is processed efficiently, please contact us directly at info@opheliajewels.com to obtain the appropriate return address and further instructions. We are here to help you every step of the way and make sure the return process goes as smoothly as possible.

As soon as your order is prepared and packaged, we will send you the tracking code by email.

We tend to ship items separately in the following cases:

• The order includes many items, which cannot all be grouped together in a single package.
• An item is temporarily out of stock or has been backordered.
• An item has failed the initial quality check and needs to be rechecked.

Please contact your local post office as soon as possible to find out where your order is.

Once your order arrives in your country, your local post office is responsible for delivering your package to your home.